Warranty&Return

Introduction

TAGRY warrants your product against defects in materials and workmanship when purchased directly from TAGRY Official Website, Amazon TAGRY store,  TAGRY's Walmart store, or TAGRY's Shein store.

TAGRY provides warranty coverage for products purchased through TAGRY's official website, TAGRY's Amazon store, TAGRY's Walmart store, and TAGRY's Shein store. This warranty encompasses all defects and the absence of any accessories related to the products, TAGRY reserves the right to inspect any product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a defect that is covered by the warranty. This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee.

Return Policy

90-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 90 days of the date the item was delivered to the designated shipping address. Once a refund is requested, the refund process will be initiated.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, TAGRY refunds the cost of purchasing the product itself

Refund requests for the 90-day money back guarantee expire 90 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 90-day window has lapsed.

Warranty Policy

How Do I file a warranty claim?

TAGRY offers a lifetime warranty on all new products purchased from TAGRY's Amazon store TAGRY's official website, TAGRY's Walmart store, or TAGRY's Shein store. If you believe your product is faulty , please fill out this form to submit a warranty claim.

After you’ve completed and submitted the warranty claim form, our customer service team will respond to you via email within 1 working day and process your claim. At this time, they will address your concern, but may request relevant information from you.

For quality-related warranty claims, we will replace it with a new product of the same model for you. In situations where a replacement is not an available or preferred option, TAGRY will offer a full refund. If the issue involves accessories, we will replace them separately.

Warranties on all replacements follow the same warranty timeframe of the original defective item. Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase
  • TAGRY must document what happens when buyers troubleshoot the product
  • The defective item’s product model and/or visible proof depicting the defect are required
  • It may be necessary to return the item for quality inspection

Valid proof of purchase:

  • Order number from online purchases made through TAGRY's official website, TAGRY's Amazon store, TAGRY's Walmart store, and TAGRY's Shein store.
  • Sales invoice

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Non quality-related issues
  • Damage from outside sources
  • Purchases from illegitimate resource

TAGRY is not liable for:

  • Loss of data incurred from use of TAGRY products
  • Returning personal items sent to TAGRY

When returning items with a prepaid shipping label provided by TAGRY, TAGRY takes responsibility for any damage or loss incurred in transit.